Return Window
Customers may request a return within 14 days of delivery, unless a different return window is required by local law.
Legal
Refund Policy
This starter refund policy explains a basic return process. Edit it to match your real product, country, and payment rules.
Last updated: June 30, 2026Eligible Items
Items should be unused, unopened, and in original packaging. For hygiene reasons, opened skincare, haircare, and fragrance products may not be returnable.
Damaged Items
If an item arrives damaged, contact us with your order number and clear photos within 48 hours of delivery.
Refund Timing
Approved refunds are processed after the returned item is checked. Bank or payment-provider timing may vary.